The model
One living model, six connected views.
The Enterprise Semantic Operating Model isn’t a static ontology or a graph. It’s a representation of how the enterprise understands, operates, governs, decides and changes, kept current and available to the AI workforce. Business intent sits above it, and the six views are connected, not separate models.
Knowledge mapWhat does it know?
What exists, and what does it mean?
Entities, attributes, definitions, relationships, identities, temporal meaning and the evidence behind each.
Customer → owns Account
Customer → has Contract
Customer → generates Revenue
BuiltExtraction, debate, trust ladder, entity resolution, definition history.
Process mapHow does work happen?
How does the enterprise perform this work?
Processes, stages, dependencies, events, exceptions, escalations and service levels.
Review customer → Assess health → Review contract → Assess risk → Intervene → Verify renewal
Not yetBusiness processes aren’t modelled today.
Policy & authority mapWhat is allowed?
What can, must or cannot happen?
Policies, limits, approvals, compliance rules, escalation conditions and what each agent may do.
Discount ≤ 10% → agent
10–20% → manager
> 20% → executive
BuiltRules cited from documents, bound to contracts, with a know / infer / decide / act grid.
Decision mapWhat should happen?
Given what we know, what do we decide?
Triggers, criteria, alternatives, evidence needed, risk and escalation. A decision is not a policy: “offer 8%” versus “agents may offer up to 10%”.
Renewal risk: low → renew
medium → engage
high → intervene
PartlyRuntime decisions run eight checks and are recorded. Decision structures aren’t yet a map.
Actor mapWho or what acts?
Who is responsible for this work?
People, roles, teams, agents, systems and partners, with responsibility, capability and authority.
approver · operator · agent:planner
PartlyPeople and agents are distinct, with roles and data-access grants. No org or team model.
State mapWhat is happening now?
What is true now, and how did we get here?
Current and historical state, events, transitions and effective dates. Decisions depend on current state, not only on definitions.
Contract active → renewal in 42 days → usage declining → health: at risk
PartlyKnowledge states and definition history. Operational state isn’t modelled.